Returns Policy
RETURNS POLICY
It is your responsibility to return the items to us and we recommend recorded delivery or Royal Mail tracked 24 0r 48 hr. We cannot be held responsible for loss or damage to goods whilst they are being returned. should you need to return an item, you must first email the manager from the address on your invoice, leeryan@psychicsisters.co.uk along with your reason for wanting a return, please make sure you quote your order number. Please note not all items can be returned for hygiene reasons & we will only accept returned items if unused, unopened & in original packaging with your invoice/packing list. We do not refund postage on returned items. Any postage cost associated with the return is to be covered by the buyer. returns should be made within 7 working days.
Any refunds will be made to the card that was used in the original purchase.
If the product returned is not in a fully re-sellable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
This does not affect your statutory rights. please note our mystery boxes are not returnable, due to the nature of the box the items chosen are the sole choice of psychic sisters, none of the items can be exchanged, returned or refunded.
If any package is returned to us after 2 failed delivery attempts, or returned due to an incorrect or incomplete address, tel number or incorrect email or refused at delivery, you will be refunded only the amount of the order, less shipping costs, which will include the full cost of the item being returned to us, which is higher than our shipping costs as we subsidies our delivery costs but do not subsidies our return costs. Please see incorrect address below for further information
Items is not returnable or exchangeable if: the item is not returned within 14 days of actual shipment, or if the item is not in its original condition, is damaged or missing parts for reasons not due to our error.
When returning goods please include the delivery/packing list & email invoice with the goods.
Please ensure the goods are properly packed to prevent damage as we cannot be held responsible for loss or damage to goods whilst they are being returned. Include a note stating
THE REASON FOR THE RETURN
For any orders that have not been delivered, please contact our customer service manager on the above address , please make sure to inc your order number, date of order ( if known) & post code, as this will help us locate your order more quickly.
This must be done within 14 days from date of order to allow us to contact our carrier. We will then require additional time to allow the carrier to investigate the issue before responding back to you
INCORRECT ADDRESS
For orders shipped to the wrong address due to a customer inputting the incorrect address ,email or contact number. We are not responsible if your order gets delivered to the wrong address &/or you can not be notified or updated by the courier service and/or returned to sender (us) please note that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address and information as the customer is liable.
RETURNS ADDRESS
Please post returns back to the manager Lee Ryan C/O Psychic Sisters LTD Unit 16A Hobbs Cross Business Centre, Hobbs Cross Road, Theydon Garnon Epping Essex CM167NY. On receipt of the goods and following inspection, we will either refund your payment or replace the goods depending upon the managers decision. (subject to the terms of our returns policy as stated above). Customer Services contact leeryan@psychicsisters.co.uk